PRD: Customer email¶
| Status | Draft |
| Owner | Stuart Meeks |
| Last updated | 2026-10-10 |
| Phase | 2 |
Summary¶
Send quotes, proofs and invoices to customers reliably and professionally.
Known requirements (to be expanded)¶
- Emails send from the business's own authenticated domain (SPF, DKIM, DMARC aligned), via a sending subdomain, once verified. Until then they send "via Signboard" with Reply-To set to the business (ADR 0023).
- Quotes and invoices go out with a PDF attachment and a link to view them online.
- Bounces, complaints and deliveries are recorded against the customer and document, so staff can see when an email did not land.
- Templates are plain, branded and configurable. See email delivery.
Problem¶
To do.
Goals¶
To do.
Non-goals¶
To do.
User stories¶
Story IDs use the prefix EML-.
To do.
Business rules¶
To do.
States and lifecycle¶
To do.
Open questions¶
See open questions.